Personalization builds trust. Waply allows you to completely customize the faces and icons your visitors see.

• Custom Chat Button Icon: Don’t want to use the standard WhatsApp logo? Go to Waply > Design and upload your own custom SVG or PNG icon to sit inside the floating button.
• Custom Support Agent Avatar: In the Agent Settings, you can upload a profile picture of yourself or your support team member. This replaces the default silhouette and gives your customers a friendly face to connect with.